complaints management

Processing of complaints

At TracPartz we try to do our our utmost but we are all human. If you have a complaint or if you are not satisfied, please let us know. We want to make sure that you remain satisfied and we will of course work on finding a solution.

Would you like to contact us about your complaint? We are happy to try and resolve your complaint. We are always working to improve our service. We find it important to listen to you and to learn from your feedback.


Lodging a complaint
We recommend that you check your order immediately upon receipt. Do you have a complaint as a result of a product, the delivery, the ordering process or anything else?

Please let us know in writing by emailing us on klantenservice@TracPartz.nl  

You can also file a written complaint via our postal address:

TracPartz BV

Transportweg 13

9363 TL Marum

Would you be so kind as to explain the complaint and to define its cause (if known)? In case of damage, we ask you to provide your contact details, your order number and pictures of the damage involved. We will send you confirmation of receipt and you will receive a response from us within 3 working days. As stated previously, we are happy with satisfied customers. We will try to resolve your complaint as soon as possible.

Have we not resolved your complaint adequately?
A complaint that is not or not sufficiently resolved by us, can be referred to the home-shopping disputes Committee or you can contact the European online disputes platform (ODR).