order information

Ordering process

Placing an order is self-explanatory. You choose the products you want and add them to your shopping trolley by clicking the "add to shopping trolley" button. Your selected product is then automatically added to your order.

Once you have finished shopping, click on ‘Checkout’ in the upper-right hand corner to start the actual ordering process. You will get an overview of all of the products in your shopping trolley first. If everything is correct, you can approve them and finalize your order by using the ‘complete order’ button.


Completing your order
Enter your invoice details and select your preferred payment method. After you have accepted our general conditions, click on ‘Direct Payment’. Depending on your selected payment method, you will then be redirected to your nominated bank, or to your PayPal account for instance.

The advantage of opening an account
If you create an account, it will be very easy to track the status of your order. You will also be able to see a list of any past orders and invoices. However. you are not obliged to create an account.

Confirmation by email
After you have placed your order, we send you a confirmation email. As soon as your payment has been deposited into our account, we will prepare your order for shipping and we dispatch it as quickly as possible. We will then keep you informed of its progress status by email.  

Would you like our newsletters?
During the ordering process, you will be given the option of registering for our newsletter. This is a periodic email to keep you informed of developments, new products and special weekly offers. Your personal information will not be passed on to any third parties.

Unsubscribing from our newsletter is simple: you can do this through your account or through a newsletter (there is a link to unsubscribe at the bottom of the newsletter).

Prices include VAT/GST
All prices quoted in our web shop include VAT. Your invoice will show product prices with and without consumer tax separately. Export outside the does not have added VAT.